Privacy Policy
Your privacy matters deeply to us. At Shades of Love, we are committed to safeguarding your personal information and maintaining your trust while you shop for handmade, personalized gifts and décor.
1. Information We Collect
We collect only the necessary information required to fulfill your order and improve your experience:
- Personal Details: Name, contact number, email address, and shipping/billing address
- Order & Transaction Info: Product preferences, custom messages, photos (for customized items)
- Payment Details: Securely processed via trusted third-party payment gateways (e.g., Razorpay, UPI)
- Technical/Browsing Data: IP address, browser type, cookies, and session data for site analytics and performance
2. How We Use Your Information
We use your information only for the following purposes:
- To process and deliver your orders accurately and on time
- To communicate order status or customization approvals via WhatsApp or email
- To send order-related support and limited promotional offers (only if you opt-in)
- To improve our website experience, customer service, and product offerings
3. Data Protection & Security
- Your data is stored securely and used only for the purposes mentioned above
- We never sell or share your personal data with third parties, except trusted courier and payment partners necessary for order processing
- All transactions are protected via SSL encryption and payment gateways are PCI-DSS compliant
4. Your Rights
- You can request access, correction, or deletion of your personal information at any time
- You may opt-out of promotional emails using the unsubscribe link in the email
- For customization, you can ask for your uploaded photos to be deleted post order delivery, upon request
5. Cookies & Third-Party Tools
- Our website uses cookies to offer a smoother shopping experience and remember your preferences
- We use Google Analytics and Facebook Pixel to understand visitor behavior (non-personal, aggregated data only)
6. WhatsApp Communication (for Customized Orders)
By purchasing a customized product, you agree to receive preview and order confirmation messages via WhatsApp, unless otherwise requested.
We will never spam you or use WhatsApp for unsolicited messages.
7. Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal data from minors.
8. Policy Updates
This privacy policy may be updated from time to time. The updated version will always be available on this page with the “Last updated” date.
Last Updated: September 2025
9. Contact Us
If you have questions, requests, or concerns regarding your privacy, feel free to reach out: