Shipping Policy
Thank you for shopping with Shades of Love! We aim to provide you with a smooth and reliable shipping experience. Please read our shipping policy carefully to understand how we process, ship, and deliver your orders.
1. Processing Time
- Orders are typically processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons or sales events, processing times may be slightly longer.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3-7 business days | Calculated at checkout |
| Express Shipping (if available) | 1-3 business days | Calculated at checkout |
3. Exchange or Replacement Delivery
- Products approved for exchange or replacement will be processed and shipped within 5-6 business days after approval.
- You will receive a confirmation email and tracking details once the replacement has been shipped.
4. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
You can track your order through the courier partner’s website or using the tracking link provided.
5. Incorrect Shipping Information
- Please ensure that all shipping details, including address and contact information, are accurate at checkout.
- Shades of Love is not responsible for delays or non-delivery due to incorrect or incomplete shipping details provided by the customer.
- If you need to make changes to your shipping information, please contact us immediately at info@shadesoflove.store or +91 8208608320. Once the order has been dispatched, we cannot make any changes.
6. Delays & Lost Packages
- If your package is delayed, please allow an additional 2-3 business days before contacting us.
- If you believe your package is lost, please reach out to our support team so we can assist you in resolving the issue with the courier.
7. Damaged or Defective Items
If your order arrives damaged or defective:
- Take clear photos of the damaged item and packaging.
- Contact us at info@shadesoflove.store
- within 48 hours of delivery. Our team will guide you through the return, exchange, or replacement process as per our Return & Exchange Policy.
8. Contact Us
If you have questions, requests, or concerns regarding your privacy, feel free to reach out: