Terms & Conditions
Welcome to Shades of Love Managed by SAUMYA ABHISHEKSINGH CHAUHAN. By using our website, placing an order, or engaging with any of our services, you agree to the following Terms & Conditions. Please read them carefully before proceeding.
1. General Information
This website is operated by Shades of Love, an artisan brand based in India, specializing in handcrafted and custom resin art — including jewelry, home décor, and personalized gifting products. The terms “we”, “us” and “our” refer to Shades of Love throughout this site.
2. Use of the Website
By using our site, you agree that:
- You are at least 18 years old or are using the site under the supervision of a parent/guardian
- You will not misuse the site for unlawful, fraudulent, or abusive purposes
- All information provided by you is accurate, up to date, and complete
3. Product Information
- All products are handmade and/or personalized; slight variations in color, texture, shape, or design are natural and part of the artistic value
- Product images may slightly differ in color or appearance due to screen settings or lighting during photography
- We reserve the right to update or discontinue any product at any time without prior notice
4. Orders & Payments
- Orders are accepted based on product availability and successful payment confirmation
- We reserve the right to cancel or refuse an order due to errors in product information, pricing, or suspected fraudulent activity
- Payments must be completed via our approved secure payment gateways (UPI, debit/credit card, net banking, etc.)
- For customized orders, the final product is created only after photo/message approval via WhatsApp or email where applicable
5. Shipping & Delivery
- We ship across India. Shipping charges and timelines are specified during checkout and may vary based on product type (standard vs customized)
- While we strive to deliver your order on time, delivery delays due to natural causes, holidays, courier issues, or regional lockdowns are beyond our contro
6. Returns & Refunds
- We do not accept returns on any orders due to the personalized and handmade nature of our products
- Hence, refunds will not be provided unless the product is damaged in transit or there’s a genuine issue with your order (verified by our support team)
- For full details, refer to our Refund Policy
7. Custom Orders & Photo Uploads
- When placing a customized order, you are responsible for providing accurate, high-resolution images as per our upload guidelines
- You will receive a WhatsApp or email confirmation preview before production begins
- Once approved, the order moves to production and cannot be canceled, refunded, or modified
8. Intellectual Property
All content on this site — including product photos, logos, graphics, descriptions, and designs — is the intellectual property of Shades of Love and is protected by copyright laws.
You may not copy, reproduce, distribute, or use our content without written permission.
9. Privacy
We care about your data. Please review our Privacy Policy to learn how we collect, store, and protect your personal information.
10. Limitation of Liability
Shades of Love is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
In any case, our liability will be limited to the actual amount paid by you for the product in question.
11. Governing Law & Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Nagpur, Maharashtra.
12. Contact Us
For any questions related to these Terms or your order, you can reach out to us at::